Core responsibility: How we scaled our core technologies team
https://www.intercom.com/blog/core-technologies-team/
Why our best intentions for mental health tech fall short
https://www.invisionapp.com/inside-design/mental-health-awareness-tech-equity/
Product Management All-Star: 6 Questions With Julie Edwards
https://www.aha.io/blog/product-management-all-star-6-questions-with-julie-edwards
Based in England, Julie Edwards has 20 years of experience in product management and is currently Head of Product Operations at Advanced. She helps the product teams operate as effectively as possible through a focus on best practices, business processes, metrics, and reporting.
Conversational support is business critical – insights from Forrester research
https://www.intercom.com/blog/forrester-research-conversational-support-study-2021/
7 of the best collaboration tips we’ve ever heard
https://www.invisionapp.com/inside-design/collaboration-tips/
Gong’s Linda Lin on customer success strategies for moving upmarket
https://www.intercom.com/blog/podcasts/gongs-linda-lin-on-customer-success-strategies-for-moving-upmarket/
Ретроспектива: как Uber и Lyft создали своими продуктами новую ценность
https://gopractice.ru/%D1%80%D0%B5%D1%82%D1%80%D0%BE%D1%81%D0%BF%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%B0-%D0%BA%D0%B0%D0%BA-uber-%D0%B8-lyft-%D1%81%D0%BE%D0%B7%D0%B4%D0%B0%D0%BB%D0%B8-%D1%81%D0%B2%D0%BE%D0%B8%D0%BC%D0%B8/
What’s the REAL Cost of a Poorly Trained Product Management Team?
https://280group.com/product-management-blog/real-cost-poorly-trained-product-management-team/
A product launch is a complex and multi-faceted activity that involves many teams collaborating successfully across an organization. The hard work starts early—from defining the target audience to conducting market research. Teams must ensure the product solves the right customer problems with all the right features and functionality, test and validate prototypes, and make a […]
The post What’s the REAL Cost of a Poorly Trained Product Management Team? (https://280group.com/product-management-blog/real-cost-poorly-trained-product-management-team/) appeared first on 280 Group (https://280group.com/).
Cutting the cord on inappropriate customer conversations
https://www.intercom.com/blog/how-to-cut-the-cord-on-inappropriate-customer-conversations/
My Name Is Euan Callow — This Is Why I Joined Aha!
https://www.aha.io/blog/my-name-is-euan-callow-this-is-why-i-joined-aha
"Hi, I'm Euan." Sometimes a simple introduction is all you need to spark a connection. Growing up in Ireland, I spent some time studying in France and joined a summer work program in America. In the years after college, I climbed Mount Kilimanjaro and backpacked all over Egypt and southeast Asia. The most challenging (and rewarding) part of my travels was building meaningful bonds with the people I encountered. Initiating conversations and quickly figuring out what we had in common was the key to overcoming cultural barriers.
Assembly required – 55 sales tools to build the ultimate tech stack
https://www.intercom.com/blog/sales-tools/
Core Concept: The Product Trio
https://www.producttalk.org/2021/05/product-trio/?utm_source=rss&utm_medium=rss&utm_campaign=product-trio
How IBM balances collaboration and moderation with a virtual whiteboard
https://www.invisionapp.com/inside-design/ibm-collaboration-moderation-freehand/
A Better Way to View Requirements
https://www.aha.io/blog/a-better-way-to-view-requirements
Defining work means delving into the details. But even when you focus on one thing, you still want to see the broader context. That is why so many of you love using the details view for building out features. You can focus on an individual feature and then quickly reference others in the same release. Now you can enjoy the same flexibility when managing requirements.
Conversations with friends: 6 highlights from behind the mic
https://www.intercom.com/blog/podcasts/conversations-with-friends-6-highlights-from-behind-the-mic/
Highlight Important Requests in Your Ideas Portal
https://www.aha.io/blog/highlight-important-requests-in-your-ideas-portal
Idea management is all about learning. You know that just because an idea sounds promising, this does not mean people need it or will pay to use it. Product teams need to explore the real viability before prioritizing a request. You want to confirm that this functionality would benefit a broad group of users rather than a vocal few. But how do you get more people to share their perspective?
Continuous Discovery Habits (the Book) is Finally Here!
https://www.producttalk.org/2021/05/continuous-discovery-habits/?utm_source=rss&utm_medium=rss&utm_campaign=continuous-discovery-habits
Baymard Update: New 2021 Industry UX Benchmarks for Luxury, Telco, and Grocery
https://feeds.baymard.com/link/9825/14486197/benchmark-update-may2021
The Product Manager vs. the Engineering Manager
https://www.aha.io/blog/the-product-manager-vs-the-engineering-manager
Unfortunately, many product managers and engineering managers lack clarity around who does what during each phase of product development. This can lead to a contentious relationship and a lot of frustration. Both people want to solve customer problems, but you have to be clear on which problems are yours to solve.
In Honor of Product Management Day, Here’s a History Lesson—and an Offer You Can’t Refuse
https://280group.com/product-management-blog/product-management-day-history-lesson-offer-you-cant-refuse/
Take Advantage of our 15% Off Sale and Shop Our Courses Going Back in Time Have you ever wondered how far back the role of Product Management goes? Where did it all begin? It started on May 13, 1931, when former president of Procter & Gamble N.H. McElroy wrote a groundbreaking memo, which articulately described […]
The post In Honor of Product Management Day, Here’s a History Lesson—and an Offer You Can’t Refuse (https://280group.com/product-management-blog/product-management-day-history-lesson-offer-you-cant-refuse/) appeared first on 280 Group (https://280group.com/).
Building high-performing teams through continuous improvement
https://www.intercom.com/blog/building-high-performing-teams/
The Founder's Paradox: How to Be a Visionary and Get Paid Now
https://www.aha.io/blog/the-founders-paradox-how-to-be-a-visionary-and-get-paid-now
"She with a plan wins." The best boss I ever had said this. (Often.) She was a mentor to me and her mantra became one of my own. I referenced this line in some of my earliest writing on the Aha! blog. The idea is not that product and company builders have a detailed plan for every scenario. It is that you have a goal-first approach that informs your actions. You know what you want to achieve and that drives your decision-making. It is your bold vision of the future.
New Research Study on “Digital Subscriptions” (SaaS) UX
https://feeds.baymard.com/link/9825/14473779/new-research-digital-subscription-services
Product Leadership is hard
https://www.productfocus.com/product-leadership-is-hard/
Customize Ideas Portal Forms for Different Audiences
https://www.aha.io/blog/customize-ideas-portal-forms-for-different-audiences
Do you have multiple ideas portals? Many Aha! customers create discrete portals in the same workspace for engaging different groups of users such as customers, partners, and teammates. With this approach, you choose who can access each portal and which ideas they see. But the goodness all flows back to you in the same place. Today's update gives you even more ways to customize the portal experience for each group.
Always Sort Product Lists by Diversity-Based “Relevance” (24% Don’t)
https://feeds.baymard.com/link/9825/14461010/default-sort-type
Rethinking Product Discovery with Justice, Equity, Diversity, and Inclusion in Mind
https://www.producttalk.org/2021/04/design-justice/?utm_source=rss&utm_medium=rss&utm_campaign=design-justice