xPortal

10 Apr 2025 07:18

Hello xPortal Team,

can you please investigate this BSC address

0x1f792d9cd7e742a4880d699150e7bf07ccd00413

It seems funds are being stolen from xPortal users and sent to that address.

xPortal

09 Apr 2025 15:57

There were cases when it took a similar amount of time until the refund, but it usually takes less

xPortal

09 Apr 2025 15:44

I'm just trying to understand my case 14 hours is this normal or an exception to the rule?

xPortal

09 Apr 2025 15:33

Don't have any details regarding this specific transaction, but, for example, slippage may be one of the reasons for refunds

xPortal

09 Apr 2025 15:18

Hello Mihai. Instead of bitcoins, EGLD returned to the wallet. It took about 14 hours (refund of funds back to the address). Thank you very much for showing interest in my problem. Perhaps you know the reason for the unsuccessful exchange to BTC?

xPortal

09 Apr 2025 12:42

Did you know that you can exchange tokens across 9 chains from your non-custodial xPortal wallet?

Try it yourself: https://xport.al/dykt

RT: https://x.com/xPortalApp/status/1909918934662283311

xPortal

08 Apr 2025 23:12

Thank you very much for your attention to my problem. If the transaction does not happen in the next few days, can I write here again in the hope of getting some news from you or your team regarding this?

xPortal

08 Apr 2025 22:49

Sorry to bother you, I have no changes, no transactions. Maybe you have some information about this situation? Or maybe your team can initiate the return of EGLD back to the address, if it is technically possible?

xPortal

08 Apr 2025 21:44

Noticed today i received an SFT

xPortal

08 Apr 2025 21:41

Do you have one ? Should see notification to open or under the mission you completed


https://help.xportal.com/en/articles/8034477-what-are-mystery-boxes

xPortal

08 Apr 2025 21:31

Yeah. I will forward to the team now anyway to see if it's anything their end but I think it is just a matter of waiting.

If anyone messages you claiming to be an admin they are a scammer

xPortal

08 Apr 2025 21:29

Just checked your link. It shows zero balance and 0 transactions. If no transaction appears within an hour, should I write again in this chat?

xPortal

08 Apr 2025 21:23

Legacy BTC right?

Check your BTC address here to see

https://btcscan.org/

It can take a couple of hours sometimes especially during volatile periods with high congestion on btc network

xPortal

08 Apr 2025 21:17

Hello dear XPortal community. Please tell me I made an swap(diff chain) in the XPortal wallet from EGLD to another coin (not the EGLD network), as a result, EGLD was sent from my account but I never received the other coin. Should I return my EGLD to my account after some time or are they lost forever?

xPortal

02 Apr 2025 05:07

yes, I reinstalled xportal again😅

xPortal

09 Apr 2025 16:13

I'll keep that in mind, thanks for the clarification.

xPortal

09 Apr 2025 15:56

Really not sure for this case specifically, but, regarding slippage, if price would move too much until the transaction is settled and the tokens you wished to receive would leave your way, that could be a possibility.

xPortal

09 Apr 2025 15:42

In this case, could this also be slippage? That is, during a crosschain-swap, money lies on some "bridge" for a long time and waits for a favorable rate, and if there is no rate during this time, the swap is cancelled and the initial funds are returned?

xPortal

09 Apr 2025 15:20

Hi. As promised, I'll keep you updated. Instead of bitcoins, EGLD returned to the wallet. It took about 14 hours (refund of funds back to the address). Thank you very much for showing interest in my problem. Perhaps you know the reason for the unsuccessful exchange to BTC?
PS: special thanks for reassuring me yesterday that the funds were not lost

xPortal

09 Apr 2025 14:01

Don't like it? SUI us!
RT: https://x.com/xPortalApp/status/1909939447497478198

xPortal

09 Apr 2025 08:22

Have you received your Bitcoin in the meantime?

xPortal

08 Apr 2025 23:02

Have already passed it on. It can't be reversed but you can rest assured it is not lost. There's just congestion on BTC network I think

xPortal

08 Apr 2025 21:46

If not in notifications then I think you can just do it from NFT section, then should be the option to open which will send a transaction

xPortal

08 Apr 2025 21:44

Had a 90 days streak yesterday

xPortal

08 Apr 2025 21:33

Thank you very much for your help, I am very grateful to you. Also thank you for your warning

xPortal

08 Apr 2025 21:31

Where can we open the mystery boxes ?

xPortal

08 Apr 2025 21:25

Yeah this is fine. Almost 3 hours. It shouldn't be much longer but if it still hasn't come in the next hour or so then we can escalate it

xPortal

08 Apr 2025 21:18

What network did you swap to?

xPortal

02 Apr 2025 05:23

Did it ask you for mobile phone number and SMS/CODE?

xPortal

01 Apr 2025 23:40

Uninstall and reinstall. Make sure to have your seedphrase or use your guarded backup if your using a guardian